Frequently Asked Questions
We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
Orders & Payments
We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.
Orders are processed quickly, so modifications or cancellations are only possible within 12 hours of purchase. Please contact our support team immediately.
Currently, we do not offer COD. All orders must be prepaid using our available payment methods.
Yes! We use secure encryption technology to ensure your payment details remain safe and confidential.
You will receive a confirmation email with your order details once the payment is successfully processed.
Returns & Exchanges
We accept returns within 14 days of delivery if the item is unused, in its original condition, and in the original packaging.
To start a return, please contact our support team with your order number and reason for return. We will provide instructions on how to proceed.
Yes! If you received a defective or incorrect item, we offer exchanges for the same product. Contact us within 7 days of receiving your order.
If the return is due to damage, defect, or a wrong item, we cover the shipping cost. For other returns, the customer is responsible for return shipping.
Crystals & Gemstones
Yes! All our crystals and gemstones are 100% authentic, ethically sourced, and carefully selected for their energy and quality.
Each crystal has unique properties. Choose based on your intentions—for example, amethyst for calmness, rose quartz for love, or tiger’s eye for protection.
You can cleanse your crystals by smudging with sage, placing them under moonlight, using saltwater (if safe for the crystal), or charging them with Selenite.
Yes! Many crystals complement each other. For example, rose quartz and amethyst work well for emotional balance, while black tourmaline and tiger’s eye provide protection.
It’s best to recharge your crystals at least once a month, especially after intense use or exposure to negative energy.